Account Manager (Raleigh/Durham)

Title: Maintenance Operations Manager

Department: Operations

Classification: Full time

Status: Exempt

General Summary of the Position

Reporting to the Vice President, this position oversees the operations and overall production of the maintenance while assisting with some of the enhancements working with both the commercial landscape division and the construction division. Hours may fluctuate seasonally, but are generally 6:45am to when the crew returns at the end of the day, the shop is locked up, security codes are set, and property is secured; occasionally nights and weekend hours.

Essential Functions:

  • Responsible for scheduling work
  • Work with and oversee maintenance crews by leading, directing, evaluating each position; hands on when necessary
  • Train team members for maximum efficiency on procedures, patters, and productivity
  • Work on plans, policies, and procedures to improve production
  • Work with mechanic on issues of concerns and making sure we have the equipment needed to perform work in the field
  • Property inspections and completing reports while walking property to help production with quality
  • Accountability sheets are to be completed weekly and turned in to the Vice President for sales and follow up track for all sites visited including existing clients
  • Ensures the production hours are being met and adjustments are made to assure a quality product is being provided to the clients
  • Check property inspection for completions and distribute crews
  • Adjust and monitor irrigation
  • Talk to managers when on-site to provide additional customer service (i.e. concerns, bid opportunities, and/or referrals)
  • Collect flower orders
  • Oversees equipment and truck maintenance. Trucks to be inspected one per week and check equipment requirements per sheet and maintenance is being performed on scheduled days
  • Monitor or report any problems to the mechanic and the Vice President of Operations in written form-verbal communication is not acceptable; must have written documentation
  • Work with the management team on route and time saving opportunities
  • Oversee duties to be performed in the field- spraying, fertilizing, and flower care including water, fertilizer, fungicide, and replacements as needed
  • Assist in monitoring the chemicals on the crews and in the chemical room to ensure proper labeling and usage

Non-Essential Functions:

  • Runs a crew when necessary
  • Assist with time clocks
  • Other duties as assigned by management


Frequent contact with management, team members, and customers

Knowledge, Skills and Abilities:

  • Excellent leadership skills
  • Ability to inspire top tier performance and build effective work teams
  • Strong verbal and written communication skills
  • Exhibit initiative, responsibility, and flexibility
  • Ability to delegate and follow-up
  • Problem solving skills
  • Results and action oriented
  • Service minded and team oriented
  • Ability to multi-task
  • Strong organizational skills
  • Ability to interact with customers and co-workers in a professional manner
  • Attention to detail
  • Technically competent and skilled


  • Bachelors Degree in Horticulture/Turf Management preferred
  • 5+ years directly relevant landscape management experience
  • 3+ years of Supervisory experience
  • Mechanical aptitude
  • Knowledge of computer applications (Microsoft Office Suite desired)
  • Current, valid driver’s license

Physical Requirements: 

The employee must be able to life/move up to 50 pounds.

Working Conditions: 

The employee will be working outdoors and is exposed to all weather conditions.

Apply Online

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